Thank you for your interest in Pre-Ordering your Marin! Below are answers to any questions you might have regarding the Pre-Order process. If you can't find the solution to your question here, please feel free to send us a message in the Contact Form below!
What is a Pre-Order?
A Pre-Order is an order placed for an item which is not currently in stock, but is in production and will be available at a future date. It is a great way to guarantee that an item will not be sold out upon arrival to our warehouse! The shipping date is not guaranteed, but we will do our best to update you with any changes.
It is the customers responsibility to read and understand this information before proceeding to place a Pre-Order.
Anything with a later ship date or release date is considered a Pre-Order.
Why am I only able to Pre-Order Marin?
Our growth over these last two years has been nothing short of explosive - it's a blessing and a curse! Due to media coverage, viral social posts, and overall unexpectedly high demand throughout our journey, we've old out multiple times, and have done our absolute best to continue to keep up with demand and stay in stock.
Growth is exciting, but above all else, we're here to help. We know the feeling of trying every cream, lotion and ointment out there and nothing working, and we also know the feeling of FINALLY finding something that works! With Marin now being 'the thing' for tens of thousands of people, we've decided to now accept Pre-Orders so you can rest easy and have your tubes reserved, not having to perfectly time being on the site when we restock with the potential to sell out immediately upon restocking.
This is just a step in our growth process, we are truly sorry for those who were left waiting to restock or try for the first time, and those that have had to temporarily put relief for so many skin concerns on pause. We will be doing our best to anticipate this growing demand and prevent inventory gaps like this as we scale. Thank you for your understanding, we appreciate you. 🦞😊💙
What are the advantages of placing a Pre-Order?
Placing a Pre-Order is a means to reserve your items without risking that they sell out when they are restocked/launched.
It also guarantees that your order will be shipped immediately upon release, so shorter wait times!
When will my Pre-Order Ship?
The shipping date for Pre-Orders placed at this time is estimated to be August 31st, 2022.
Please note, Pre-Orders will be shipped in the order they were received. The estimated shipping date is when orders will begin being released from our warehouse. Orders may take an additional 1-3 days for processing depending on when they were placed.
This date is subject to change depending on a number of factors, but we will do our best to keep the shipping date as accurate as possible!
When will I be charged for my Pre-Order?
To secure your item, you will be charged at the time of purchase.
Can I cancel my Pre-Order?
You are absolutely allowed to cancel your Pre-Order at any time before the estimated shipping date, no questions asked!
Simply email us at email@example.com and we will cancel and refund your order.
However, please note that by cancelling your order your items will no longer be reserved, and will run the risk of selling out.
What if I select Priority shipping?
Orders will begin the fulfillment process on the estimated shipping date, regardless of the shipping method selected during checkout.
Orders placed with Priority shipping will receive expedited processing and shipping time after this date, but they will not arrive any sooner than the estimated shipping date.
Any questions we didn't answer?
Feel free to submit questions through the contact form below, or shoot us an email at firstname.lastname@example.org! We're here to help :)