Frequently Asked Questions

I have sensitive or easily irritated skin, is this product safe for me?

Safety and non-irritation is really important to us, so we had Dermatologists clinically test this to make sure it's a non-irritating formula. They performed what's called a repeat insult patch test study (RIPT study), where 50 participants apply the product for a period of 6 weeks, tested each week for signs irritation. Our participants experienced no irritation throughout the entire study!

Moreover, we formulated this product to be irritant-free, fragrance-free, paraben-free, and comply with the National Eczema Association's list of unapproved ingredients!

What makes this different from other creams I've tried?

We discovered and patented a totally new ingredient that only our product has - they're our secret sauce, called marine glycoproteins!

Glycoproteins are small, naturally abundant molecules that consist of a protein surrounded by sugars, which dissolve easily in water. This allows them to bind and lock-in moisture, while delivering oxygen to your skin, promoting skin barrier strength, elasticity and smoothness.

Found in marine organisms (ours in lobster!), our patented marine glycoproteins are sustainably and ethically sourced, providing your skin with a novel ingredient that visibly calms and soothes dry, aggravated skin patches, while helping lock in moisture.

What's the best way to use this product? Where does it fit into my skincare routine?

Our Soothing Hydration Cream is great for use on the face, hands and body! The indulgently rich cream glides onto the skin like butter to soothe and calm dry, aggravated skin. We like to use it in the morning before, throughout the day as needed, and a night time before bed.

Overall, you can use it to spot-treat or as a daily moisturizer, wherever and whenever your skin needs!

Has this been tested by dermatologists?

Yes! Tested by Dermatologists at a 3rd party lab to make sure our data is accurate and non-biased!

Are Marin products vegan?

Our products are made with marine glycoproteins, which are found in lobster. They are sustainably and ethically sourced, however, they are not vegan!

Does Marin ship internationally?

Unfortunately, we are currently unable to ship outside of the US. This will change soon!

However, we may be able to make arrangements for this on a case-by-case basis. If you are looking for international shipping, please email us directly at info@marinskincare.com and we will see what we can do!

When should I expect to receive my order?

We will process and ship all orders within 1-3 business days in general, and shipping time will depend on the method selected during checkout!

We will send tracking info as well as notifications as your order is being processed and shipped, so you should check your emails for the latest status updates!

What is your return policy

We offer returns if the product has not been opened (seal on the cap of the tube has not been opened)!

Although under normal circumstances we cannot accept returns on products that have been opened, if you are unsatisfied with your order please reach out to us and we will consider returns on a case-by-case basis!

You can email us directly at info@marinskincare.com or use the contact form found on our site!

I have sensitive or easily irritated skin, is this product safe for me?

Safety and non-irritation is really important to us, so we had Dermatologists clinically test this to make sure it's a non-irritating formula. They performed what's called a repeat insult patch test study (RIPT study), where 50 participants apply the product for a period of 6 weeks, tested each week for signs irritation. Our participants experienced no irritation throughout the entire study!

Moreover, we formulated this product to be irritant-free, fragrance-free, paraben-free, and comply with the National Eczema Association's list of unapproved ingredients!

What makes this different from other creams I've tried?

We discovered and patented a totally new ingredient that only our product has - they're our secret sauce, called marine glycoproteins!

Glycoproteins are small, naturally abundant molecules that consist of a protein surrounded by sugars, which dissolve easily in water. This allows them to bind and lock-in moisture, while delivering oxygen to your skin, promoting skin barrier strength, elasticity and smoothness.

Found in marine organisms (ours in lobster!), our patented marine glycoproteins are sustainably and ethically sourced, providing your skin with a novel ingredient that visibly calms and soothes dry, aggravated skin patches, while helping lock in moisture.

What's the best way to use this product? Where does it fit into my skincare routine?

Our Soothing Hydration Cream is great for use on the face, hands and body! The indulgently rich cream glides onto the skin like butter to soothe and calm dry, aggravated skin. We like to use it in the morning before, throughout the day as needed, and a night time before bed.

Overall, you can use it to spot-treat or as a daily moisturizer, wherever and whenever your skin needs!

Has this been tested by dermatologists?

Yes! Tested by Dermatologists at a 3rd party lab to make sure our data is accurate and non-biased!

Are Marin products vegan?

Our products are made with marine glycoproteins, which are found in lobster. They are sustainably and ethically sourced, however, they are not vegan!

Does Marin ship internationally?

Unfortunately, we are currently unable to ship outside of the US. This will change soon!

However, we may be able to make arrangements for this on a case-by-case basis. If you are looking for international shipping, please email us directly at info@marinskincare.com and we will see what we can do!

When should I expect to receive my order?

We will process and ship all orders within 1-3 business days in general, and shipping time will depend on the method chosen during checkout!

We will send tracking info as well as notification as your order is being processed and shipped, so you should check your emails for the latest status updates!

What is your return policy?

We offer returns if the product has not been opened (seal on the cap of the tube has not been opened)!

Although under normal circumstances we cannot accept returns on products that have been opened, if you are unsatisfied with your order please reach out to us and we will consider returns on a case-by-case basis!

You can email us directly at info@marinskincare.com or use the contact form found on our site!