Frequently Asked Questions
We're Here to Help!
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Safety and non-irritation is really important to us, so we had Dermatologists clinically test this to make sure it's a non-irritating formula. They performed what's called a repeat insult patch test study (RIPT study), where 50 participants apply the product for a period of 6 weeks, tested each week for signs irritation. Our participants experienced no irritation throughout the entire study!
Moreover, we formulated this product to be irritant-free, fragrance-free, paraben-free, and comply with the National Eczema Association's list of unapproved ingredients!
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Yes! Tested by Dermatologists at a 3rd party lab to make sure our data is accurate and non-biased!
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Our products are made with Marine Glycoproteins, which are found in lobster. They are sustainably and ethically sourced, however, they are not vegan!
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Unfortunately, we are currently unable to ship outside of the US. This will change soon!
However, we may be able to make arrangements for this on a case-by-case basis. If you are looking for international shipping, please email us directly at info@marinskincare.com and we will see what we can do!
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We will process and ship all orders within 1-3 business days in general, and shipping time will depend on the method selected during checkout!
Orders placed on Saturdays, Sundays, and Holidays will be shipped out the following 1-2 business days.
We will send tracking info as well as notifications as your order is being processed and shipped, so you should check your emails for the latest status updates!
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We offer returns if the product has not been opened (seal on the cap of the tube has not been opened)!
Although under normal circumstances we cannot accept returns on products that have been opened, if you are unsatisfied with your order please reach out to us and we will consider returns on a case-by-case basis!
You can email us directly at info@marinskincare.com or use the contact form found on our site!
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We actually have a BUNCH of people using the cream to help soothe skin prone to eczema or psoriasis! This is actually why we founded Marin and created the product - after the glycoproteins helped *finally* soothe our own eczema, we felt compelled to bring this new, natural solution to others like us!
Overall, glycoproteins do a great job hydrating and repairing dry, damaged skin, while also smoothing and softening rough skin out - a combination of concerns that is common among many people with psoriasis, dermatitis and eczema.
We think reviews for concerns like psoriasis speak for themselves - you can actually search reviews at the bottom of our Soothing Hydration Cream page, here!
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We actually have a lot of parents and grandparents using the cream for their little ones! We've noticed that a lot of people prefer a more natural alternative to steroid creams, which can
sometimes cause more damage than good. To be extra sure that Marin is gentle enough for their skin, we recommend applying a little dime-sized amount of product on before use, observing for any irritation, and continuing use once you've made sure their skin likes Marin! -
We discovered and patented a totally new ingredient that only our product has - they're our secret sauce, called marine glycoproteins!
Glycoproteins are small, naturally abundant molecules that consist of a protein surrounded by sugars, which dissolve easily in water. This allows them to bind and lock-in moisture, while delivering oxygen to your skin, promoting skin barrier strength, elasticity and smoothness.
Found in marine organisms (ours in lobster!), our patented marine glycoproteins are sustainably and ethically sourced, providing your skin with a novel ingredient that visibly calms and soothes dry, aggravated skin patches, while helping lock in moisture.
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Our Soothing Hydration Cream is great for use on the face, hands and body! The indulgently rich cream glides onto the skin like butter to soothe and calm dry, aggravated skin. We like to use it in the morning before, throughout the day as needed, and a night time before bed.
Overall, you can use it to spot-treat or as a daily moisturizer, wherever and whenever your skin needs!
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Marin has a two year shelf life, but we recommend you use it within one year of opening. We've found the product may separate if kept in extreme heat, or extreme cold, however, this does not impact its effectiveness!
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Yes! You can use your HSA/FSA cards to purchase our Soothing Hydration Cream. Here’s how to check out using your HSA/FSA card:How to use:
- Visit www.marinskincare.com/cart and proceed to checkout.
- On the checkout page, select "Checkout as Guest" at the bottom of the page.
- At the payment step, look for "SIKA" as a payment option. Selecting this option will allow you to use your HSA/FSA card to complete your purchase.
Important Notes:HSA/FSA cards can only be used for one-time purchases, not for subscription orders!
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Our products do not contain gluten and do not come into contact with it in the manufacturing process. We also have several Gluten-Free friends who have used the cream and lip treatments without issues! 😊